In case the charger is not working properly, please follow the steps below:
- Check the connection of the tracker: Make sure that ChargeFind Pro is correctly and firmly plugged into the cigarette lighter. A loose connection is often the cause of charging problems.
- Make sure the engine is ON: ChargeFind Pro only works when your vehicle's engine is on. The cigarette lighter is often only powered when the engine is running. Make sure the car is turned on to allow charging.
- Clean the cigarette lighter port: A common problem that customers have reported is a dirty or oxidized cigarette lighter connector. Dirt or debris can cut off the power supply and prevent the device from working properly. Gently clean the cigarette lighter port with a soft cloth or cotton swab to make sure the contacts are clean and there is a stable connection.
- Connect your iPhone with a charging cable: Once the tracker is plugged in correctly and the cigarette lighter is clean, connect your iPhone to a working charging cable. Be sure to use an original or certified charging cable to ensure charging is working properly.
- Pay attention to compatibility: ChargeFind Pro is designed exclusively for use with iPhones. Android devices are not supported. Make sure you're using an iPhone to use the charger and tracking feature.
- By following these steps, charging issues should be resolved. In particular, cleaning the cigarette lighter port has helped many customers to establish a stable connection and charge their iPhones easily.